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With the ever increasing demand for appointments and in an attempt to improve patients’ access to see doctors, we have redesigned the previous appointment system.

Advanced Access

Subject to daily availability, at both sites we are able to offer:

· 4 week book ahead appointments

· Internet appointments Fairlands & Normandy - Please note you can only book online appointments for Normandy surgery if you are a Normandy patient, If these appointments are booked by Fairlands patients you will not be seen.

· Pre-bookable telephone appointments -These are particularly useful if you are unable to travel to the surgery, wish to speak to a specific doctor or for reviewing test results etc.

Urgent Appointments

Every day there will be a limited number of Same Day and Minor Illness appointments which are of 10 minutes and 7 minutes duration respectively.  These appointments are for urgent problems only so on occasion receptionists may need to ask you the nature of your problem in order to offer you the most appropriate consultation.

If we have been unable to offer you an appointment soon enough and you feel your problem is urgent, a message will be sent to the doctor who is on duty that day.  They can then telephone you back or organise for you to be seen at the appropriate time.  Please be reassured that if the Duty doctor is unable to resolve your problem on the telephone and your problem requires urgent attention, we will always arrange for you to be seen on the same day by any available doctor.


If you have any comments or suggestions of how you feel we could make our appointment system better for you and other patients please do let us by using our contact form

Online Appointment Booking 

The practice is now making available the ability to book appointments online. In order to use this service, patients must register for this service at reception to receive the necessary practice ID and PIN number per person to access the site. If you would like to be able to do this, please see one of our receptionists to receive your personal information. This service is achieved through a secure connection to our EMIS computer system via the EMIS Access website. This website is maintained by the computer supplier and is a part of the site.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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