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Call 111 when it's less urgent than 999

When We Are Closed

Outside normal working hours you can access medical help by calling NHS 111 

The service is open 24 hours per day 365 days of the year.

About the NHS 111 service

NHS 111 is a new service that's been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the

time.NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A & E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local phamacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

How does it work?

The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out of hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance they will immediately arrange for one to be sent to you.

Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.

When you call this number a receptionist will take your details and pass them to the doctor on call. The doctor may give you advice over the telephone, ask you to visit an out-of-hours surgery, or visit you at home. Details of your consultation are sent through electronically to the practice and uploaded onto your medical records.

Further Assistance

Around £30,000 is spent each month on patients who attend A&E. Much of this activity could be seen and treated in alternative settings.  For your information further assistance can be found out of hours at:

  • The walk-in centre at Woking Community Hospital, Heathside Road, Woking GU22 7HS which is open Monday to Friday 07:00 – 19:30, weekends & Bank Holidays 09:00 – 19:00 but they cannot see children under 2 years of age.
  • There is a late night and weekend pharmacy open at Tesco.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Dental Emergencies

In the event of a dental emergency please contact your dentist if at all possible before asking to see a doctor. Your doctor will not be able to treat dental emergencies effectively and will need to refer you to your own dentist or the emergency service.

There is a central telephone contact for patients who are not registered with a dentist or who require emergency dental care - Tel: 01276 604 604.

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website